Shows / Mastering CS: Candid Leader Insights
Mastering CS: Candid Leader Insights
Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer…
Episodes
- Mastering CS: Candid Leader Insights
Ep 99 | José Miguel Longo
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with José Miguel Longo, Enterprise Customer Success Manager at Gravyty, a…
- Mastering CS: Candid Leader Insights
Ep 98 | Melanie Faye
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Melanie Faye, Senior Customer Success Manager at Vidyard, a video…
- Mastering CS: Candid Leader Insights
Ep 97 | Justin Camarata
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Justin Camarata, Principal Customer Success Manager at Invoca, a…
- Mastering CS: Candid Leader Insights
Ep 96 | Cassandra Dehlot
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Cassandra Dehlot, Enterprise Customer Success Manager at Orca…
- Mastering CS: Candid Leader Insights
Ep 95 | Christina Cato
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Christina Cato, Customer Success Director at Kontakt.io, a real-time…
- Mastering CS: Candid Leader Insights
Ep 94 | Kristin Maguire Clark
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kristin Maguire, Senior Customer Success Manager at RocketLane, a…
- Mastering CS: Candid Leader Insights
Ep 93 | Andrey Tirel
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Andrey Tirel, Senior Customer Success Manager at Jellyfish, a…
- Mastering CS: Candid Leader Insights
Ep 92 | Frances Dupree
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Frances Dupree, Principal Customer Success Manager at Agiloft, a…
- Mastering CS: Candid Leader Insights
Ep 91 | Eric Mistry
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Eric Mistry, Automation Strategist and AI and Automation…
- Mastering CS: Candid Leader Insights
Ep 90 | Rachel Weller
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Rachel Weller, Head of Customer Success for the Americas at Canary…
- Mastering CS: Candid Leader Insights
Ep 89 | Kevin Andrews
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kevin Andrews, Product Engagement Manager at BombBomb, a video…
- Mastering CS: Candid Leader Insights
Ep 88 | Daniel Hyre
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Daniel Hyre, Customer Success Manager at ScreenCloud, a digital…
- Mastering CS: Candid Leader Insights
Ep 87 | Donia Hesham
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Donia Hesham, Senior Customer Success Specialist at WalaPlus, an…
- Mastering CS: Candid Leader Insights
Ep 86 | Konstantin Kleemann
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Konstantin Kleemann, Senior Customer Success Manager at SAP Taulia…
- Mastering CS: Candid Leader Insights
Ep 85 | Noémie Tosser
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Noémie Tosser, Customer Success Manager at Simundia, a digital…
- Mastering CS: Candid Leader Insights
Ep 84 | Freddie Franklin
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Freddie Franklin, Head of Customer Success at zeroheight, a platform…
- Mastering CS: Candid Leader Insights
Ep 83 | Pratiksha Tewari
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Pratiksha Tewari, Senior Customer Success Manager at Tars, a…
- Mastering CS: Candid Leader Insights
Ep 82 | Oksana Aloshyna
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Oksana Aloshyna, Strategic Customer Success Manager at ShortPoint…
- Mastering CS: Candid Leader Insights
Ep 81 | Lee-El Lewinsohn Primo
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Lee-El Lewinsohn Primo, Head of Customer Success at LayerX (Akamai)…
- Mastering CS: Candid Leader Insights
Ep 80 | Evgeniya Ioffe
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Evgeniya Ioffe, Head of Customer Success at Bites, a training and…
- Mastering CS: Candid Leader Insights
Ep 79 | Juliette Marland
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Juliette Marland, former Senior Customer Success Manager at Redis, a…
- Mastering CS: Candid Leader Insights
Ep 78 | Erik Törnblom
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Erik Törnblom, Customer Success Manager at PLAYipp, a digital…
- Mastering CS: Candid Leader Insights
Ep 77 | Victor Romjin
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Victor Romijn, Customer Success Manager at Runner.ai, an AI chatbot…
- Mastering CS: Candid Leader Insights
Ep 76 | Sarah Young
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Sarah Young, Customer Success Manager at Hoptroff, a precision…
- Mastering CS: Candid Leader Insights
Ep 75 | Anastasia Veriga
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Anastasia Veriga, Chief Customer Officer at VideoWise, a video…
- Mastering CS: Candid Leader Insights
Ep 74 | Kate Panasenko
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kate Panasenko, Customer Success Manager at Raccoon Gang, a company…
- Mastering CS: Candid Leader Insights
Ep 73 | Patrick Ford
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Patrick Ford, Customer Success Manager at Softr, a no-code platform…
- Mastering CS: Candid Leader Insights
Ep 72 | Viola Marku
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Viola Marku, Head of Customer Success at WunderGraph, an open source…
- Mastering CS: Candid Leader Insights
Ep 71 | Veronica Bianchini
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Veronica Bianchini, Senior Strategy Customer Success Manager at…
- Mastering CS: Candid Leader Insights
Ep 70 | Katrin Loodus
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Katrin Loodus, Customer Success Manager in the cybersecurity space…
- Mastering CS: Candid Leader Insights
Ep 69 | Nir Kalish
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Nir Kalish, VP of Customer Success at BlinkOps, an AI platform that…
- Mastering CS: Candid Leader Insights
Ep 68 | Alexandra Ardelean
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Alexandra Ardelean, Senior Customer Success Manager at BigTime, a…
- Mastering CS: Candid Leader Insights
Ep 67 | Silviana Prodan
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Silvana Prodan, Team Lead Customer Success at Bloomflow, a platform…
- Mastering CS: Candid Leader Insights
Ep 66 | Anne LiCata
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Anne LiCata, VP of Customer Success at Huma.AI, an AI-powered…
- Mastering CS: Candid Leader Insights
Ep 65 | Vlad Zholnerchuk
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Vlad Zholnerchuk, CS Team Lead at Health Samurai, a platform that…
- Mastering CS: Candid Leader Insights
Ep 64 | Kiko Rodríguez Moreno
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kiko Rodríguez Moreno, Customer Success Manager at Wazuh, an open…
- Mastering CS: Candid Leader Insights
Ep 63 | Dylan Berno
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Dylan Berno, Head of Customer Success at Coast, a fintech company…
- Mastering CS: Candid Leader Insights
Ep 62 | Sarah Chipps
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Sarah Chipps, Manager of Customer Success at FMX. They discuss how…
- Mastering CS: Candid Leader Insights
Ep 61 | Mark Rocklin
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Mark Rocklin, Director of Success Management EMEA at CloudShare, a…
- Mastering CS: Candid Leader Insights
Ep 60 | Beatriz Toledo
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Beatriz Toledo, Customer Success Manager at iRaiser, a digital…
- Mastering CS: Candid Leader Insights
Ep 59 | Ebba Klementsson
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Ebba Klementsson, Customer Success Manager at Refapp, a platform…
- Mastering CS: Candid Leader Insights
Ep 58 | Agathe Nivet
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Agathe Nivet, Customer Success Manager at Spendesk, a platform that…
- Mastering CS: Candid Leader Insights
Ep 57 | Alex Frunza
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Alex Frunza, Head of Customer Success, Enablement and Support at…
- Mastering CS: Candid Leader Insights
Ep 56 | Porter Williams
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down again with Porter Williams, Head of Customer Success at BrightHire. One…
- Mastering CS: Candid Leader Insights
Ep 55 | Hana Gruzman
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Hana Gruzman, CS Operations and Enablement Lead at Agora. They…
- Mastering CS: Candid Leader Insights
Ep 54 | Advi Bishnoi
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Advi Bishnoi, Head of Consulting and Customer Success at SocialPlus…
- Mastering CS: Candid Leader Insights
Ep 53 | Dominik Nenicka
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Dominik Nenicka, CS Team Lead at Resistant. They discuss what…
- Mastering CS: Candid Leader Insights
Ep 52 | Pietro Restivo
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Pietro Restivo, Manager of Customer Success at Mia Platform — a…
- Mastering CS: Candid Leader Insights
Ep 51 | Daniela Shikova
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Daniela Shikova, Manager Customer Success at TrialHub, a platform…
- Mastering CS: Candid Leader Insights
Ep 50 | Andrea Zen
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Andrea Zen, Customer Success leader at Fairly Made. Andrea breaks…
- Mastering CS: Candid Leader Insights
Ep 49 | Cameron Hogg
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Cameron Hogg, Customer Success Manager at OneTrace, a construction…
- Mastering CS: Candid Leader Insights
Ep 48 | Gillian Stringer
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Gillian Stringer, Senior Client Partner at Enrich. They discuss how…
- Mastering CS: Candid Leader Insights
Ep 47 | Catalin Petre
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Catalin Petre, Customer Success Manager at Several Nines, the…
- Mastering CS: Candid Leader Insights
Ep 46 | Arek Czarnecki
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Arek Czarnecki, Head of Customer Success at Gridaly, an all-in-one…
- Mastering CS: Candid Leader Insights
Ep 45 | Ellen Quirke
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Ellen Quirke, Head of Customer Success at IRIS Audio, the AI audio company…
- Mastering CS: Candid Leader Insights
Ep 44 | Simon Montgomery
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Simon Montgomery, COO at ID-PAL, the identity verification platform…
- Mastering CS: Candid Leader Insights
Ep 43 | Ryan Miller
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Ryan Miller, Head of Customer Success at Cogniss. Ryan shares how an…
- Mastering CS: Candid Leader Insights
Ep 42 | Johnny Davies
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jonny Davies, Head of Customer Success at Vixio. Jonny unpacks how…
- Mastering CS: Candid Leader Insights
Ep 41 | Sara Vera Cruz
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Sara Vera-Cruz Quintas, Customer Care & Success Manager at…
- Mastering CS: Candid Leader Insights
Ep 40 | Glenn Debattista
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Glenn Debattista, COO at BetStarters. Glenn shares how his…