Latest / Mastering CS: Candid Leader Insights
Ep 86 | Konstantin Kleemann
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Konstantin Kleemann, Senior Customer Success Manager at SAP Taulia, a working capital platform that helps companies pay suppliers faster while freeing up cash. With years of experience structuring working capital deals for corporate treasury teams at UniCredit, Konstantin brings a unique perspective on the buyer side of Customer Success. He shares what CS looks like in a two-sided platform serving both buyers and suppliers, how the team uses AI agents and Salesforce to manage a global portfolio, and why…
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