Latest / Mastering CS: Candid Leader Insights
Ep 92 | Frances Dupree
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Frances Dupree, Principal Customer Success Manager at Agiloft, a contract management platform for legal teams. Frances spent years inside legal operations before moving to the vendor side, and that experience of being the customer gives her a perspective that shapes everything about how she shows up for her accounts. She shares what it was like to be on the receiving end of both great and poor CS, what good onboarding looks like when you manage 30 customers across multiple industries, and why…
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