Latest / Mastering CS: Candid Leader Insights
Ep 66 | Anne LiCata
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Anne LiCata, VP of Customer Success at Huma.AI, an AI-powered analytics platform for pharma and life science teams. Anne shares what it takes to drive adoption of AI in highly regulated organizations, why traditional SaaS metrics often fail to capture AI value, and why she believes AI may transform customer service but will never replace Customer Success.
What You’ll Learn:
☑️ What Customer Success looks like inside an AI-powered pharma analytics startup
☑️ Why change management is the biggest challenge…
The skinny
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