Ep 97 | Justin Camarata

Mastering CS: Candid Leader Insights · Oct 22, 2026 · 20m

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Justin Camarata, Principal Customer Success Manager at Invoca, a platform that helps revenue teams learn from their customer calls. Justin shares how he researches a customer’s business priorities before the relationship starts, why trust is built by showing up often and in person, and how he drives adoption with 30-, 60-, and 90-day milestones. He also explains how to prove ROI in executive business reviews without pitching a roadmap, the AI workflows he uses for data analysis, deck creation, and…