Latest / Mastering CS: Candid Leader Insights
Ep 82 | Oksana Aloshyna
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Oksana Aloshyna, Strategic Customer Success Manager at ShortPoint. With more than eight years at the company, Oksana shares her journey from Support to strategic Customer Success and what she has learned about building effective CS infrastructure without overcomplicating it. She discusses personalized outreach, customer health scoring, journey mapping, knowledge bases, practical AI use cases, and why strong customer relationships remain one of the most valuable parts of Customer Success.
What You’ll…
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