Latest / Mastering CS: Candid Leader Insights
Ep 79 | Juliette Marland
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Juliette Marland, former Senior Customer Success Manager at Redis, a real-time data platform powering AI applications and agents, and a founding member of the Redis Customer Success team. Juliette shares what it was like to build a CS function from scratch, how Customer Success operates when your product sits on the critical path of enterprise businesses, how she manages multiple stakeholder groups simultaneously, and why focusing on customer value—not just activity—has been the guiding principle…
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