Ep 95 | Christina Cato

Mastering CS: Candid Leader Insights · Oct 12, 2026 · 17m

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Christina Cato, Customer Success Director at Kontakt.io, a real-time location platform for hospitals. Christina has spent her entire career in healthcare, first as a hospital analyst and quality program manager on the customer side, and now as the person responsible for ensuring large health systems get measurable value from their technology investments. She shares what adoption really means when your end users are clinical staff, how to build a business case in front of a CFO, and why data alone never…