Latest / Mastering CS: Candid Leader Insights
Ep 43 | Ryan Miller
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Ryan Miller, Head of Customer Success at Cogniss. Ryan shares how an unconventional path through business strategy, entrepreneurship, and no-code development shaped the way he built Cogniss’s customer success function from the ground up.
What You’ll Learn:
☑️ How Ryan’s background in strategy, operations, and no-code shaped his customer-first leadership style
☑️ How Cogniss built a CS function from “1.5 hires” to a global team supporting complex customer types
☑️ Why success plans became the backbone of…
The skinny
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