Latest / Mastering CS: Candid Leader Insights
Ep 91 | Eric Mistry
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Eric Mistry, Automation Strategist and AI and Automation Transformation Lead at Zapier, the automation platform that connects apps and workflows. Eric's role sits at the intersection of customer success and automation strategy. He shares what the Automation Strategist title actually means, what he automated first and why it changed how he shows up for customers, how Zapier's MCP integration and Claude Code have become his personal cheat code, and why empathy is the most important skill he has ever…
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