Latest / Mastering CS: Candid Leader Insights
Ep 74 | Kate Panasenko
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kate Panasenko, Customer Success Manager at Raccoon Gang, a company that builds and customizes e-learning platforms. Kate's path into Customer Success is anything but conventional—from selling apples at a market at age eight to working in industrial sales before managing customer relationships across Asia, the Middle East, Europe, and the Americas. She shares what CS looks like when every client receives a fully customized product, why onboarding is fundamentally different in software development, and…
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