Latest / Mastering CS: Candid Leader Insights
Ep 99 | José Miguel Longo
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with José Miguel Longo, Enterprise Customer Success Manager at Gravyty, a platform that helps universities and nonprofits stay close to their alumni and donors. José spent more than 16 years in higher education before moving into SaaS. He explains why trust and transparency are the foundation of every partnership, why the customer journey starts with sales, and how detailed handoffs between sales, implementation, and CS set the stage for a strong kickoff.
What You’ll Learn:
☑️ Why trust, transparency, and…
The skinny
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