Latest / Mastering CS: Candid Leader Insights
Ep 89 | Kevin Andrews
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kevin Andrews, Product Engagement Manager at BombBomb, a video messaging platform. Kevin spent eight months leading CS and support earlier this year, having previously worked across sales, CS, and product over nearly 10 years at the company. He shares what it was like to step into an interim CS leadership role, what metrics actually tell you something meaningful, how to weigh loud customer feedback against everyone else, and why perfect is the villain of done.
What You’ll Learn:
☑️ What BombBomb does…
The skinny
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