Latest / Mastering CS: Candid Leader Insights
Ep 96 | Cassandra Dehlot
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Cassandra Dehlot, Enterprise Customer Success Manager at Orca Security, an agentless cloud security platform. Cassandra walks through the AI workflows she built on top of her CS platform and CRM to draft meeting follow-ups, update success plans every Friday, prioritize risks, and analyze support tickets for hidden risk and expansion signals. She also shares how she structures her day around priorities instead of urgency, why EMEA teams should close Q4 by the first week of December, how milestone-based…
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