Latest / Mastering CS: Candid Leader Insights
Ep 59 | Ebba Klementsson
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Ebba Klementsson, Customer Success Manager at Refapp, a platform that helps companies streamline their reference checking process. Ebba shares how her background in recruitment and HR shaped her approach to Customer Success, what it was like building a CS function from scratch in an early-stage company, and how customer segmentation, accountability, and operational structure evolve as a business scales.
What You’ll Learn:
☑️ How a recruitment and HR background strengthens a CS practice
☑️ What building…
The skinny
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