Latest / Mastering CS: Candid Leader Insights
Ep 94 | Kristin Maguire Clark
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kristin Maguire, Senior Customer Success Manager at RocketLane, a platform for running customer onboarding and implementation projects. Kristin spent most of her career on the implementation and onboarding side before moving into a strategic CSM role. She shares why AI needs to be tied to outcomes rather than treated as an auxiliary feature, how she uses RocketLane's MCP connection with Claude in her day-to-day work, and why personal rapport with a customer never guarantees a renewal.
What You’ll Learn…
The skinny
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