Latest / Mastering CS: Candid Leader Insights
Ep 51 | Daniela Shikova
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Daniela Shikova, Manager Customer Success at TrialHub, a platform helping pharma and CRO teams plan smarter clinical trials. Daniela shares how she built a Customer Success function from scratch in one of the most regulated industries in the world, and what makes CS in clinical research fundamentally different.
What You’ll Learn:
☑️ How a background in patient organizations and EU policy translates into CS
☑️ What customer success looks like in a highly regulated industry
☑️ Why TrialHub tracks…
The skinny
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