Latest / Mastering CS: Candid Leader Insights
Ep 90 | Rachel Weller
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Rachel Weller, Head of Customer Success for the Americas at Canary Technologies, a guest management platform for hotels. Rachel shares what it looks like to build a CS team from scratch in a new region, why doing messy, unscalable things first is one of the most important habits in CS, and how she thinks about the balance between technology and headcount when scaling.
What You’ll Learn:
☑️ What Canary Technologies does and what the Head of CS role looks like day to day
☑️ Why building a CS team from…
The skinny
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