Latest / Mastering CS: Candid Leader Insights
Ep 81 | Lee-El Lewinsohn Primo
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Lee-El Lewinsohn Primo, Head of Customer Success at LayerX (Akamai). Lee-El shares how she leads both Customer Success and Technical Support, why every company should adopt a customer-first mindset, how LayerX measures time to value, and how AI is reshaping the way Customer Success teams operate.
What You’ll Learn:
☑️ What the Head of CS role looks like when it spans Customer Success and Technical Support
☑️ Why cross-functional alignment with Product, R&D, and Marketing is essential
☑️ Why keeping CS…
The skinny
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