Latest / Mastering CS: Candid Leader Insights
Ep 78 | Erik Törnblom
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Erik Törnblom, Customer Success Manager at PLAYipp, a digital signage platform that helps organizations manage content across screens in multiple locations. Drawing on years of experience as both a football player and coach, Erik shares how that background shaped his approach to teamwork, problem-solving, and customer relationships. He also discusses what effective onboarding looks like across customers of all sizes, how PLAYipp uses AI to track customer sentiment, and why learning to say no is one of…
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