Latest / Mastering CS: Candid Leader Insights
Ep 63 | Dylan Berno
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Dylan Berno, Head of Customer Success at Coast, a fintech company helping businesses control and track fleet spending. Dylan shares how Coast built a signal-driven CS function powered by AI and automation, what the CS team focuses on when systems handle the operational layer, and why data accessibility remains the biggest blocker for most CS teams trying to scale.
What You’ll Learn:
☑️ Why Dylan moved from growth and go-to-market into Customer Success
☑️ How Coast structures its CS team by segment and…
The skinny
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