Latest / Mastering CS: Candid Leader Insights
Ep 45 | Ellen Quirke
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Ellen Quirke, Head of Customer Success at IRIS Audio, the AI audio company helping teams remove background noise and capture clearer conversations at scale.Ellen shares how her years as a high-performance athlete shaped the way she leads, prioritizes, and builds systems, then breaks down what it looks like to create a CS function from zero inside a fast-moving company. She explains how IRIS Audio serves both high-volume environments like BPOs and call centres and expands into mission-critical markets like…
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