Latest / Mastering CS: Candid Leader Insights
Ep 58 | Agathe Nivet
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Agathe Nivet, Customer Success Manager at Spendesk, a platform that helps finance teams control and automate company spending. Agathe shares why onboarding should focus on delivering value rather than completing checklists, what an effective Sales → CS handoff actually looks like, and how to scale onboarding processes without losing the human connection. This episode is especially valuable for anyone working in Customer Success or onboarding.
What You’ll Learn:
☑️ Why onboarding is about driving…
The skinny
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