Latest / Mastering CS: Candid Leader Insights
Ep 41 | Sara Vera Cruz
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Sara Vera-Cruz Quintas, Customer Care & Success Manager at CargoFive. Sara shares insights from her multifaceted career spanning customer service, procurement, and sales — exploring negotiation, data-driven adoption, and how to unite Customer Care and CS for impact.
What You’ll Learn:
☑️ How sales & procurement skills translate to everyday CS negotiation
☑️ Structuring one team across Customer Care and Customer Success
☑️ Building a rigorous sales → CS handover and onboarding flow
☑️ When (and why)…
The skinny
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