Latest / Mastering CS: Candid Leader Insights
Ep 87 | Donia Hesham
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Donia Hesham, Senior Customer Success Specialist at WalaPlus, an employee loyalty and rewards platform serving organizations across the Middle East. With a background in investment management and banking, Donia brings a unique perspective to Customer Success and managing complex account portfolios. She shares what it takes to manage 100+ accounts, how she tiers her portfolio to focus on what matters most, what effective onboarding looks like in a market where WhatsApp often beats email, and why…
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