Latest / Mastering CS: Candid Leader Insights
Ep 85 | Noémie Tosser
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Noémie Tosser, Customer Success Manager at Simundia, a digital coaching platform helping organizations move from ambition to action. Noémie works in a world where customer success can't be measured through clicks or logins. She shares how she evaluates whether a coaching journey is truly working, the challenges of understanding complex HR needs, where the CSM role begins and ends when the product is centered on human behavior change, and why taking a step back has become one of her most valuable…
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