Latest / Mastering CS: Candid Leader Insights
Ep 93 | Andrey Tirel
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Andrey Tirel, Senior Customer Success Manager at Jellyfish, a platform that helps engineering leaders see how their teams spend their time. Andrey has been in Customer Success for 10 years and has seen the function from every angle: early-stage startups, acquisitions, Snowflake before most people had heard of it, and VMware. He shares what CS looks like when your customers are CTOs and VPs of Engineering, how to handle the build versus buy objection, what adoption actually looks like beyond login data…
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