Latest / Mastering CS: Candid Leader Insights
Ep 48 | Gillian Stringer
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Gillian Stringer, Senior Client Partner at Enrich. They discuss how Customer Success evolves from platform enablement to true business partnership, why protecting the relationship can sometimes backfire, and how CS teams can align with Sales to drive retention and growth.
What You’ll Learn:
☑️ Why change management becomes central as CS roles grow more strategic
☑️ Why selling features rarely drives expansion
☑️ The misconception many CSMs have about being “commercial”
☑️ When protecting the customer…
The skinny
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