Latest / Mastering CS: Candid Leader Insights
Ep 52 | Pietro Restivo
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Pietro Restivo, Manager of Customer Success at Mia Platform — a company helping enterprises scale their digital platforms across APIs, microservices, and DevOps environments. Pietro shares how his background as a product owner shaped his transition into Customer Success, how he built a CS function from the ground up, and why outcome-oriented thinking connects both roles. This episode is especially relevant for anyone working in CS, leading a CS team, or considering a move from product.
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