Latest / Mastering CS: Candid Leader Insights
Ep 83 | Pratiksha Tewari
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Pratiksha Tewari, Senior Customer Success Manager at Tars, a platform for building conversational AI agents. With a background in field operations and Salesforce implementation, as well as experience as a certified Scrum Master, Pratiksha shares how she approaches Customer Success when every customer's definition of success is different.
She discusses running onboarding like product sprints, measuring customer health across multiple funnel stages, and why undercommitting and over-delivering remains one…
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