Shows / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
The Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insights on customer experience, employee experience, customer service strategy, leadership, service…
Episodes
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
097: From Homeless to Bad Ass Boss Bitch
Robin Robins is the IT industry's most in-demand marketing consultant, sales trainer, and direct response marketing consultant. As the CEO & President of…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
096: Referrals Without Asking
John Ruhlin is the world's leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Gift·ology and has been…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
095: Reimagining the American Dream
Even with all of the newfound technological advancements, the modern-day American workplace has left much to be desired. With many leaving the workforce for…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
094: AI and Your Contact Center
Joel Sylvester has an unsurpassable passion for customer service. His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
093: Good Enough Now
Jess Pettitt is an author and keynote speaker. She believes to thrive in this world you have to ride two horses at once: one of humility and one of ego. This…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
092: Change the Things You Can
As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. This incident changed the trajectory of his life…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
091: The Evolution of Service
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Judson Laipply, who has been featured on the Today Show, Ellen, Oprah, GMA, and more…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
090: CX Focus Fuels Extreme Growth
The pandemic of the last couple years has proved how important customer experience is. Organizations and leaders have learned that they won't survive if they…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
089: Creating a Culture that Attracts and Keeps the Best Talent
Here at The DiJulius Group, we're often surprised by how many leaders don't think they are responsible for creating the culture they want in their…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
088: The Change Enthusiasm
Cassandra Worthy is the world's leading expert on Change Enthusiasm®. She is lighting the world on fire with her refreshingly unique take on not just…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
087: Mastering Employee Engagement
Jared Green is a speaker, author, and executive coach. He is known for bridging the gap between human engagement and organizational development through his…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
086: How to Create Your Signature eXperience & Remove Employee Roulette
Does your company have a Signature eXperienece? A Signature eXperience is a distinct customer experience your customers can only get from you. Creating this…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
085: How to Deal with the Critics & Cynics in your Organization
Every one of us has three groups of people in our lives and businesses. We have the believers, the fence-sitters, and the critics and cynics. The percentages…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
084: 4 Price Myth Busters
Have you ever lost a customer and blamed it on your prices? Maybe you assumed that the reason the customer left was that your prices were too high. So, what…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
083: Restaurant Group Increases Sales and Profits During Unprecedented Times
During the COVID-19 pandemic, many restaurants faced challenges beyond their control. Roughly 80,000 restaurants have temporarily or permanently closed since…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
082: What has a Better ROI: Advertising or CX Training?
Chief Revolution Officer John DiJulius of The DiJulius Group discusses what has a better ROI: Advertising or CX Training? Learn: The companies that don't…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
081: Reducing Customer Rage
Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage. You Will Learn: Customer anxiety is at an…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
080: Becoming a Successful CX (Customer Experience) Coach
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Frank Favaro, one of the top Customer Experience Coaches. They discuss how after having…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
079: Improve Communication to Retain Your Top Talent in an Employee Market
The DiJulius Group's Customer Experience Consultant and Dean of the Customer Experience Executive Academy, Jess Pischel, shares how companies need to improve…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
078: Make BIG Happen
Most books that teach how to build and grow a company are organized around the functional areas of business, such as people, finance, operations, and…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
077: Turn Upset Customers into Brand Evangelists
The DiJulius Group's Customer Experience Consultant and Dean of the Customer Experience Executive Academy, Jess Pischel, shares how companies can turn upset…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
076: The Ultimate Patient Experience
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Dr. David Moffet, and his wife, Jayne Bandy, about how they have built the Ultimate…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
075: The Challenger Sale: Taking Control of the Customer Conversation
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Matthew Dixon, the best-selling author of The Challenger Sale: Taking Control of the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
074: Training Your Leaders How to Lead
The DiJulius Group's Senior Customer Experience Consultant, Dave Murray, shares why companies need to train their leaders how to lead. You will learn: In…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
073: Keys to Delivering a Consistent, Great Customer Experience
The DiJulius Group's Senior Customer Experience Consultant, Dave Murray shares how companies can deliver a consistent, great customer experience. You will…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
072: Winning on Purpose – The Unbeatable Strategy of Loving Customers
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Fred Reichheld, best-selling author and the creator of the Net Promoter Score (NPS)…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
071: Build the Culture Employees will Love
Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can build a culture that employees will love. Learn: The DiJulius Group's…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
070: An Entrepreneur's Relentless Drive to Build a World-Class Financial Service Firm
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
069: Solving the WFH (Work From Home) Quandary
Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can solve the WFH quandary. Learn: The negative side effects of employees…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
068: Stop Calling It a Labor Shortage, It Is a Turnover Crisis
Chief Revolution Officer John DiJulius of The DiJulius Group discusses why we need to stop calling the great resignation a labor shortage and start calling it…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
067: Lead Well
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Ken Falke about his newest book Lead Well: 10 Steps to Successful and Sustainable…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
066: Is it Time for a CXO (Chief Experience Officer)?
Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, presents a webinar to help you…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
065: The Best Thing You Can Collect
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the most important thing anyone can collect and how it will appreciate faster than…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
064: How to Live an Extraordinary Life… So Countless Others Do as Well
Chief Revolution Officer John DiJulius of the DiJulius Group discusses why undeveloped potential cheats those around us and those we touch, influence, and…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
063: 5 Steps to Creating an Organization Obsessed with Going Above and Beyond
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the 5 steps to creating an organization obsessed with going above and beyond. To build…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
062: The Customer Experience Olympics
Chief Revolution Officer John DiJulius of the DiJulius Group discusses how to make your customer experience training more fun and effective. Your customer…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
061: Why Your Doctor, Lawyer, & Accountant Suck at Service
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the top 4 reasons why the majority of businesses from the medical, financial, and legal…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
060: How to Attract a Bunch of Tesla-Driving, Peloton-Riding, Starbucks-Drinking, Apple-Using, Lululemon-Wearing Customers
Chief Revolution Officer John DiJulius of the DiJulius Group discusses what it takes to attract a bunch of Tesla-driving, Peloton-riding, Starbucks-drinking…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
059: 6 Steps in Launching a Successful Customer Service Initiative that Lasts
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the 6 steps in launching a successful customer service initiative that lasts. Every…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
058: Creating a Tattoo Worthy Brand
Chief Revolution Officer John DiJulius of the DiJulius Group talks with the legend of corporate culture, Chuck Runyon. Chuck is the CEO and co-founder of Self…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
057: I'll Be Back – How to Get Customers to Come Back Again and Again
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Shep Hyken, customer service expert, about his new book, I'll Be Back: How to Get…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
056: How to Capitalize on Revenge Spending
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best way to capitalize on revenge spending. The last 18 months have built up a lot…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
055: The Weather Report Challenge
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best and easiest way to find out if your employees have extremely high service…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
054: "The Experience Maker" with Dan Gingiss
Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
053: The Science of Service and Loyalty with Jack Mackey
In this week's episode, Dave Murray, Senior Customer Experience Consultant for The DiJulius Group, sits down with Jack Mackey who's listed in the Who's Who of…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
052: Talking "Ultimate Guest Experience" with Author Scott McKain
Senior Customer Experience Consultant for The DiJulius Group, Dave Murray, talks with Scott McKain, author and member of the Speakers Hall of Fame and the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
051: Measuring Your Customer's Experience
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
050: World Class Leadership
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, or "Murray," Senior Customer Experience Consultant for The DiJulius Group…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
049: The Customer Experience Cycle
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
048: A World-Class Patient Experience
Chief Revolution Officer John DiJulius of the DiJulius Group interviews Dr. Vance Thompson, owner of Vance Thompson Vision, who have totally disrupted the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
047: The Relationship Economy (Part 2)
On this week's podcast, Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy continues the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
046: The Relationship Economy (Part 1)
On this week's podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
045: World Class Internal Culture
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
044: Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Dave Murray, Senior Customer Experience Consultant for The DiJulius Group. John and…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
043: A Customer Experience Action Statement
In this episode, Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, Senior Customer Experience Consultant for The DiJulius…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
042: Customer Bill of Rights: You Want Customer Loyalty? Be Brilliant at The Basics
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
041: How do Apple, Starbucks, and Southwest Outperform the Rest of Their Industries Regardless of the Economy? Here's How!
Chief Revolution Officer John DiJulius of the DiJulius Group answers this question: Why do companies like Apple, American Express, Tesla, Chick-fil-A…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
040: Starting Your Customer Service Revolution Journey
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, Senior Customer Experience Consultant for The DiJulius Group about how to…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
039: The Importance of Creating A Day in The Life of Your Customer Story & Customer Avatars
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
038: The Chick-fil-A of Police Departments
Johnny Jennings, Chief of Police at Charlotte-Mecklenburg Police Department, Charlotte, has a vision for what type of police department he wants to build, some…