074: Training Your Leaders How to Lead

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · Feb 23, 2022 · 27m

The DiJulius Group's Senior Customer Experience Consultant, Dave Murray, shares why companies need to train their leaders how to lead.

You will learn:

In today's workplace, new leaders are promoted because they have done their jobs well, not because someone identified them as an emerging leader of others.

Many organizations make assumptions that by making their way up the corporate ladder, the new leader is equipped to lead others simply based on their past experiences.

The unfortunate reality is that very few organizations have training in place on the soft skills it takes to lead…