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044: Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Dave Murray, Senior Customer Experience Consultant for The DiJulius Group. John and Murray talk about how to build a Zero Risk Organization.
You will learn:
What it means for an organization to be Zero Risk
How easy are you to do business with?
How to determine the most common places your company drops the ball
How to create systems and processes to prevent those from happening
How to build in-service recovery processes for your employees to handle when they do happen
How you can turn a customer who had something bad…
The skinny
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