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039: The Importance of Creating A Day in The Life of Your Customer Story & Customer Avatars
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy. John and Jess talk about how one of the best ways to increase your employees' service aptitude and empathy for their customers is by creating a day in the life of your customer story and customer avatars.
You will learn:
There is a more dangerous pandemic happening with no vaccine
What a year of social isolation has done to us: it has hardened us and made us less engaging
Social media is the tobacco…
The skinny
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