Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
059: 6 Steps in Launching a Successful Customer Service Initiative that Lasts
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the 6 steps in launching a successful customer service initiative that lasts. Every company is guilty of coming up with a bunch of great ideas and incredible initiatives in a meeting room only to have them eventually fizzle out and die. This leaves the management team frustrated and cynical and the employees skeptical about what the next program of the year, the flavor of the month, or management by the best seller will be. The following list is how The DiJulius Group ensures our consulting clients are seeing tangible…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.