081: Reducing Customer Rage

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · Apr 13, 2022 · 8m

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage.

You Will Learn:

Customer anxiety is at an all-time high

How to be aware of empathy fatigue

To make employees aware that customers may overreact

How to train employees to defuse

How to train employees to avoid customer rage

To manage customer's expectations by being totally transparent

Resources mentioned:

The Customer Service Revolution Podcast

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