Shows / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
The Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insights on customer experience, employee experience, customer service strategy, leadership, service…
Episodes
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
037: Struggle Well
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Ken Falke, a former member of the U.S. Navy, serial entrepreneur, and author. Today…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
036: If You Don't Grow The Team, You Can't Grow The Business
Chief Revolution Officer John DiJulius of the DiJulius Group brings back Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
035: Tough Times: Tougher Teams
The DiJulius Group's Chief Revolution Officer John DiJulius interviews Stan Slap, renowned thought leader in company culture. Stan's books on business culture…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
034: The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse
The DiJulius Group's Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
033: The Secret Behind How Chick-fil-a Gets Their Young Workforce to Deliver World-Class Customer Service Consistently
Chief Revolution Officer and best-selling author John DiJulius speaks with Ryan Magnon, Senior Principal Operations Lead at Chick-fil-A Corporate. From quality…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
032: What it Takes to Be a Revolutionary
Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary. In order to be a Revolutionary, you need to: Never…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
031: How to Be The Brand Employees Can't Live Without
Chief Revolution Officer and best-selling author John DiJulius shares how to be the brand EMPLOYEES can't live without. In order to be the brand EMPLOYEES…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
030: How To Be The Brand Customer's Can't Live Without
Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can't Live Without. In order to be the brand customers…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
029: State of Service
Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
028: Recapping Week 5 of The Customer Service Revolution Conference
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
027: Recapping Week 4 of The Customer Service Revolution Conference
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
026: Recapping Week 3 of The Customer Service Revolution Conference
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 3…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
025: Recapping Week 2 of The Customer Service Revolution Conference
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
024: Recapping Week 1 of The Customer Service Revolution Conference
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
023: Chosen Suffering with Tom Ryan
In this episode, John DiJulius talks with Tom Ryan, NCAA Championship head coach of the Ohio State University wrestling team. As an All-American college…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
022: Health & Wellness Has Never Been More Vital Than It Is Today with Dr. Paul Bizjak
In today's episode, customer experience expert John DiJulius talks with health & wellness expert Dr. Paul Bizjak. Dr. Paul Bizjak is a serial…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
021: Boring Loses Business with Darren LaCroix
Darren LaCroix went from being a struggling stand-up comedian to winning the title of The World Champion of Public Speaking in less than nine years. He may…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
020: Your Hidden Superpower with Adrienne Bankert
John DiJulius interviews Emmy Award-winning journalist, author, speaker, and coach Adrienne Bankert. Adrienne is a national correspondent for ABC News often…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
019: Leadership Lessons from a Legend!
What does it take to be an exceptional leader? In today's episode, Dave Murray talks with leadership expert Dr. Ken Blanchard as they discuss some key insights…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
018: The Trust Edge with David Horsager
There are many leaders today who aren't solving the issues in their organization – and that's because they fail to recognize the deeper, underlying issue that…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
017: Meet John DiJulius
In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
016: The Practice with Seth Godin
This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki
In this episode, The DiJulius Group's Chief Revolution Officer John DiJulius talks with Chief Evangelist Guy Kawasaki, the man who popularized the term…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
014: If It's Worth Doing, It's Worth Doing Wrong with Arnie Malham
Culture reflects leadership – and sometimes, you need to do things wrong in order to finally get them right. In today's episode, learn how to be the leader…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
013: Key Takeaways from Today's Featured Leader: Howard Schultz – Part 2
People want to be part of something larger than themselves. They want to be part of something they're proud of, that they'll fight for, and that they trust…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
012: Key Takeaways from Today's Featured Leader: Howard Schultz – Part 1
In today's episode, Chief Revolution Officer John DiJulius and senior consultant Dave Murray from The DiJulius Group feature the man who revolutionized, not…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
011: Fostering Social Responsibility with DJ Santiago
Giving back to the community is not just about writing a check. Social service should be way more than that. You have to get involved and find out what people…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
010: Becoming a Virtuoso with Mike Rayburn
Dave Murray talks with Mike Rayburn – a guitar virtuoso, a wonderful comedian, and an awesome motivational speaker. Combine these three amazing talents and…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
009: Making Customer Experience Your Best Marketing Strategy with Dan Gingiss
In this episode, Dave Murray talks with Dan Gingiss, speaker, consultant, and the author of Winning at Social Customer Care. He also co-hosts Experience This!…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
008: The Guide to a World-Class Customer Service Experience with Craig Russell
Today's guest is Craig Russell, a senior executive who has worked with top brands including Starbucks, Red Robin, Seattle's Best, and Restaurants Unlimited…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
007: Giving a World-Class Employee and Customer Experience with Mike and Tina Hodges
How much of your focus as a company is on employee experience? When you build a world-class internal culture, what's experienced on the inside will be…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
006: Walking Through Fire for Your People with Jim McManemon
In this highly competitive world of business, price and quality can only bring you so far. What will then set you apart? Genuine customer care = highest…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
005: How to Be the ONLY in Your Industry with Jesse Cole
What makes you stand out from the rest in your industry? It can't just be the price. It can't just be the product. Think fans first. Think not just customer…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
004: The Three-Tiered Approach to Leadership with Alden Mills
Are you and your organization really focused on leadership, or are you too focused on the byproducts of leadership? In times of crisis where there's too much…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
003: How to Lead in a Crisis
In times of adversity and change, we discover who we are and what we're made of. As the saying goes, "Tough times don't build character. They reveal it." How…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
002: Opportunities in Adversity
Today, I want to talk about the incredible opportunities that can come from the COVID-19 crisis in our personal lives. Constantly checking news headlines and…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
001: What Will Be Your Quarantine Narrative?
Welcome to the first episode of the Customer Service Revolution Podcast! This is more than a podcast though. It's a movement. The Customer Service Revolution…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
Welcome to the Customer Service Revolution
Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John…