003: How to Lead in a Crisis

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · May 13, 2020 · 52m

In times of adversity and change, we discover who we are and what we're made of. As the saying goes, "Tough times don't build character. They reveal it."

How you lead right now says so much about you as a leader. You have to set the tone for your entire organization. You have to be that person to fight, overcome the odds, and be the one that people can look to and rely on.

You need to rise to the occasion and show confidence to your customers, your employees, your vendors, and your family – everyone! What you think about, you bring about. What you say, you start believing yourself. You've got…