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006: Walking Through Fire for Your People with Jim McManemon
In this highly competitive world of business, price and quality can only bring you so far.
What will then set you apart?
Genuine customer care = highest customer satisfaction
But that can only be achieved under a strong banner of leadership.
Today's guest is Ritz-Carlton royalty, Jim McManemon.
A veteran in the hospitality industry, Jim has been working with The Ritz-Carlton Hotel Company for almost 30 years now. His remarkable leadership is indubitable that his managed properties have instantly become Five-Diamond! Currently, he is the Managing Director of the Ritz-Carlton Naples, Florida…
The skinny
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