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034: The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse
The DiJulius Group's Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man who built Zappos into a customer experience powerhouse. Hsieh pioneered so many revolutionizing customer experiences used in all industries today.
What you will learn:
How Tony Hsieh, CEO of Zappos, took an unthinkable business model and turned it into a billion-dollar business.
How Zappos produced higher sales by focusing less on marketing and advertising and more on customer service and customer experience.
How Zappos offers their…
The skinny
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