030: How To Be The Brand Customer's Can't Live Without

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · Dec 9, 2020 · 15m

Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can't Live Without.

In order to be the brand customers can't live without, you need to:

Focus on Micro-Moments

Avoid Empathy Fatigue

Address the Relationship Deficit

Train your employees on how to make an emotional connection in every interaction

Utilize Relationship Hacks

Justify a Relationship Tax

Resources mentioned:

www.thedijuliusgroup.com

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

http://cxcoaching.com/

If you're interested in having John for a keynote or…