013: Key Takeaways from Today's Featured Leader: Howard Schultz – Part 2

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · Jul 22, 2020 · 54m

People want to be part of something larger than themselves. They want to be part of something they're proud of, that they'll fight for, and that they trust. This is what Starbucks has built – no wonder they have raving employees and raving customers that can't go a day without them.

Today is part two of the conversation about Howard Schultz – all the things that he has done and what Starbucks has created not only in their industry but for service across all industries.

Chief Revolution Officer John DiJulius and senior consultant Dave Murray from The DiJulius Group also share some powerful…