045: World Class Internal Culture

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · Jun 9, 2021 · 1h 6m

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy. John and Jess talk about how critical it is for companies to focus on creating a World-Class Internal Culture. This culture should be communicated from not only leadership to employees but employees to employees and department to department as well.

You will learn:

Interdepartmental teamwork: compassion & empathy

Clarify handoffs between departments

Understand how your work impacts others

Understand…