Shows / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
The Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insights on customer experience, employee experience, customer service strategy, leadership, service…
Episodes
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders156: The Famous Way
Growing up in the shadow of a family business feels like living within the pages of history, every turn a new chapter waiting to be written. On this episode of…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders155: Presentation Skills to Get Ahead in the Corporate World
Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders154: Time to Have Some Insights
There's a future where captivating presentations and innovative branding strategies set your business apart. On this episode of The Customer Service…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders153: Improving Customer Service Reps Productivity Through AI with Juan Jaysingh
Is your company's watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders152: The Power of Purpose
Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders151: Welcome to the Employee Experience Revolution
If you've ever felt like your work environment was stifling your potential, that's the spark that ignited a revolution—one that John's co-author, Dave Murray…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders150: How to Achieve More than Just Customer Satisfaction: Become the Brand Customers Cannot Live Without
Have you ever walked into a store and felt like just another face in the crowd? This episode of The Customer Service Revolution delves into research from…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders149: What is Your Competitive Advantage?
Want the secrets to standing out in a crowded market and captivating your customers? On this episode of The Customer Service Revolution, get ready to change…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders148: Find Out What Dating and Customer Service Have in Common
Uncover the secrets to fostering unbeatable customer service and leadership skills with Lakshmi Rengarajan, a dating industry researcher. This episode of The…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders147: Stop the Shift Show
Unleash the full potential of your customer service team and lead your business to new heights with Scott Greenberg, the acclaimed author, and former Edible…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders146: No Dreams Left Behind
When a child's future seems etched by adversity, the power of a dream can be revolutionary. On this episode of The Customer Service Revolution, Katie…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders145: A Woman's Rise to the Top Using Smarts, Heart, and Courage
Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders144: How to Use Generative AI to Improve Your CX
Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers? Shanif Dhanani, the wizard behind Locusive, joins…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders143: How to Get Millennials & Gen Zs to Deliver World-Class Customer Experience
Welcome to a new chapter in The Customer Service Revolution, where we explore the seismic shift in how businesses approach client satisfaction and its profound…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders142: Customer Experience Design in Healthcare
Unlock the secrets to elevating your business through the power of exceptional customer service with Matt Jensen. On this episode of The Customer Service…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders141: Creating The Lawsuit-Free Company
From his time in the military to the courtroom, Alex Gertsburg has navigated a path that's as inspiring as instructive. In this episode of The Customer Service…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
140: How to Build a World-Class Sales Team
When sales guru Morné Smit sits down to chat, you know it's time to take notes. His journey from a humble sales start to revolutionizing company growth is…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
139: Being Customer Obsessed
Unlock the secrets of service excellence with special guest Tom Smith as we tackle the transformative effects of outstanding customer care and the hot-button…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders186: Referrals Done Right
About Scott Grates Scott Grates has mastered the art of leveraging relationships to amplify business success. His approach centers on the belief that in a…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
138: Growing Fast While Not Hurting Your Customer Experience
When Michael Caito rolled up his sleeves to launch Restaurants on the Run with just $6,000, he was scripting what would become an entrepreneurial odyssey—a $40…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
137: How Frontline Insights Improve Customer Experience
Have you ever wondered how businesses achieve that coveted synergy between their frontline staff and the expectations of their customers? On this episode of…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
136: How AI Will Impact Customer Service
Prepare for an enlightening conversation on how artificial intelligence (AI) is revolutionizing customer service and creating a significant competitive…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
135: Live No TMRW
When the chips are down, what can wrestling teach us about life, entrepreneurship, and the art of excellent customer service? On this episode of The Customer…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
134: Turn Angry Customers into Brand Evangelists
On this episode of The Customer Service Revolution, Nicole Paul, a renowned expert in customer experience, is our guest host. Nicole plunges into the heart of…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
133: The Employee Experience Revolution
Prepare to uncover the truth about customer service in today's US economy. Listen here → https://thedijuliusgroup.com/csr133 We promise you a discussion that…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
132: The 8 Things World-Class Experience Organizations Do Consistently Better Than Anyone Else
Get ready to unlock the game-changing potential of customer service with best-selling author and expert John DiJulius. Listen here →…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
131: From Boomers to Zoomers
Ever wondered why some brands like Starbucks continue to be loved generation after generation? Or perhaps you've pondered how the pandemic has forever changed…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
130: Never Lose an Employee Again
Have you ever wondered how remote work is impacting our mental health? Or perhaps you're curious about how to redefine success in our increasingly digital…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
129: Going From One Spa Room to the Fastest-Growing Med Spa in the US
Want to know the secret to growing a business from a humble start in the back of a tanning salon to a nationwide franchise? Listen here →…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
128: Ignite by Possibility
Can you remember the last time you silenced your inner voice? Listen here → https://thedijuliusgroup.com/csr128 This episode of The Customer Service Revolution…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
127: 6 Reasons Your Customer Experience Plummets When Your Business Skyrockets - and How to Avoid or Fix It
Just imagine if unchecked growth led your business to a painful downturn, compromising hiring standards, creating culture clashes, and ultimately causing a…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
126: The Employee eXperience Revolution
As we stand on the precipice of a major shift in the workforce landscape, how will your organization adapt to the challenges and opportunities brought about by…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
125: Learning to Live Life on Your Own Terms
Prepare to be amazed as John ventures alongside the dynamic Anne Mahlum, a prominent American entrepreneur, motivational speaker, and philanthropist with a…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
124: The Ownership Mindset
Who says engineering and entrepreneurship can't mix? In this episode of The Customer Service Revolution, John's guest, Kerry Siggins, is the dynamic CEO of…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
123: Unleash the Offensive Mindset and Strategy Needed to Unlock the Extraordinary Life
Prepare to harness your potential and rip through barriers that have held you back. Get ready to learn from high-performance coach, speaker, author, and…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
122: The Enemy of Great Customer Experience is Inconsistency
Imagine transforming how you handle customer service from a necessary part of the business to a moment that truly matters to the client. Sounds intriguing…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
121: Listening to What Your Customers Are Saying
What does it really mean to listen to your customers and harness the power of their voice? In this week's episode of The Customer Service Revolution, John had…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
120: The Most Likable Person I Have Ever Met
What's the secret to building lifelong relationships and turning bad luck into good fortune? Join John as he chats with the incredibly likable Eddie Cheyfitz…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
119: State of CX
John recently had the incredible opportunity to chat with Shep Hyken, a true expert in the customer service and experience world and a best-selling author…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
118: Ship.Shipmate.Self
If you're paying attention, you can find examples of leadership skills almost anywhere in life. From playing football to working in a corporate environment…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
117: How to Crush the Competition with Service
Customer service is often seen as a "soft skill," something nice to have but not necessary for a business to run well. It's an afterthought, and this is…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
116: The Marketing Magnifier
Creating actionable marketing strategies and ideas can make all the difference in getting your business noticed. But not all marketing is created equally, so…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
115: Tailoring Your Brand Experience to the Female Consumer
You're missing out if your company isn't creating an experience for its female shoppers. Female shoppers influence 86% of all household spending. Worldwide…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
114: How Leaders Can Be Better Storytellers
Capturing an audience's attention can be tricky, particularly in a corporate setting. If you can master the art of storytelling, delivering your message…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
113: Rock the Recession!
Layoffs are all over the news lately, and the word "recession" is everywhere. As a business owner, you may be fielding your employees' questions about how a…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
112: How a Serial Entrepreneur Inspires Millenials and Gen Z's
Millennials and Gen Z often get a bad rap, but they may be the best generation to hire. As they've watched their parents and grandparents steeped in hustle…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
111: Creating a Customer Service Revolution
Creating a customer service revolution doesn't have to be complicated. It's actually pretty simple. It requires effort and a willingness to view your company…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
110: REPLAY: What it takes to be a Revolutionary
Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary. In order to be a Revolutionary, you need to: Never…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
109: Customer eXperience Executive Panel
According to Forbes, the CXE, or Customer eXperience Executive, is one of the fastest-growing roles. The DiJulius Group even offers a 12-month master's course…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
108: Building a World-Class Internal Culture
We often don't consider that the internal culture directly inside our organizations impacts our external culture. Building teams that work together allows us…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
107: Complaints 101
Complaints to any organization are a gift, especially today since consumers have so many options. Are your teams handling these important interactions…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
106: World Class Leadership - Coaching Culture
We all have different answers to the question, "What is company culture?" Some say values. Others say purpose. However you define it, it encompasses behavior…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
105: What I Wish My Parents Knew
On this episode of The Customer Service Revolution, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jason Reid. Jason is a serial…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
104: How To Turn the Great Resignation Into The Great Retention
Many factors have contributed to The Great Resignation that we are currently in. We could point the finger at economic turmoil, bad leadership, a changing…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
103: The State of Customer Experience
We have been in a customer service recession since the start of the pandemic. The American Customer Satisfaction Index, which measured every industry this…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
102: A Time to Win
Today on The Customer Service Revolution, John talks with customer experience and digital marketing pioneer, Jay Baer. Jay has spent nearly 30 years helping…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
101: The Generational Guru
In this episode, John welcomes best-selling author and generational guru Mark Perna. Mark is the founder and CEO of TFS Results, a strategic consulting firm…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
100: Double Sales with Zero Salespeople
In this episode of The Customer Service Revolution, John DiJulius is talking with Andy Buyting, the founder and CEO of Tulip Media Group. Andy is also a…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
099: Meet as Strangers, Leave as Friends
There is no greater skill that can be acquired that has a bigger impact on our personal and professional lives than the ability to build instant rapport with…
- Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
098: Boundless with Andy Bailey
Andy Bailey is a best-selling author and business coach. He started his first business in college and grew it to be an INC 500 multi-million dollar company…