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122: The Enemy of Great Customer Experience is Inconsistency
Imagine transforming how you handle customer service from a necessary part of the business to a moment that truly matters to the client. Sounds intriguing, doesn't it?
In today's episode of The Customer Service Revolution, John welcomes Kevin Sloan, executive vice president of the branch network at KeyBank. You'll discover the revolutionary approach to customer service that sets KeyBank apart in the banking industry.
Kevin takes us through the journey of KeyBank's "Moments Matter" initiative, a transformational client experience project. He presents the essence of their initiative - the three…
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