Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
137: How Frontline Insights Improve Customer Experience
Have you ever wondered how businesses achieve that coveted synergy between their frontline staff and the expectations of their customers?
On this episode of The Customer Service Revolution, Christopher Wallace, the co-founder and president of InnerView Group, joins John to unravel the secrets behind a customer service revolution taking the corporate world by storm. Through the lens of Christopher's extensive sales and marketing expertise, they discuss how the Employee Service Aptitude Test (ESAT) plays a pivotal role in empowering employees to deliver unparalleled customer experiences and why…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.