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111: Creating a Customer Service Revolution
Creating a customer service revolution doesn't have to be complicated. It's actually pretty simple. It requires effort and a willingness to view your company and employees from the customer's perspective.
The number-one thing to remember about customer service excellence is that you're in the customer perception business. It doesn't matter what you think about your customer service policies and procedures if the customers aren't in agreement. Why do so many of us overrate the experiences we provide?
In this episode of The Customer Service Revolution podcast, you'll hear John DiJulius, Chief…
The skinny
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