Shows / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
The Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insights on customer experience, employee experience, customer service strategy, leadership, service…
Episodes
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders217: How to Become Your Clients Trusted Business Partner
Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders216: Is Consulting the Big Con?
Summary In this conversation, Denise Thompson and John DiJulius III explore the evolving landscape of customer experience and consulting. They discuss the…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders215: Understanding the Gen Z Gaze
Gen Z Gaze Summary In this episode, Denise Thompson and John R. DiJulius III discuss the phenomenon of the 'Gen Z gaze' and its implications for customer…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders214: From Struggles to Success: John's Journey, Part 2
From Struggles to Success: John's Journey (Part 2) Summary This is the second half of the story From Struggles to Success: John's Journey. Part 1 can be found…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders213: From Struggles to Success: John's Journey
Summary In this episode of the Customer Service Revolution podcast, John R. DiJulius III shares his journey from a challenging childhood to becoming a…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders212: The Art of Listening
Mastering the Art of Listening Summary In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson discuss the importance of…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders211: Building Empathy Using a Day in the Life Video
Day in the life Summary In this episode, Denise Thompson and John DiJulius discuss various themes surrounding age, happiness, and the importance of kindness in…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders210: The Power of Customer Experience Action Statements
Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the importance of the Customer Experience Action Statement and its…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders209: Achieving NPS Growth Through Client Engagement
Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders208: Building Relationships in the Digital Age
Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical importance of human experience in business…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders207: Customer Bill of Rights
Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders206: The Key to Keeping Your CX TOMA
Summary In this episode Chief Revolution Officer John DiJulius talks to Kevin Sloan, Executive Vice President, Head of Retail Banking,for KeyCorp. As Head of…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders205: Secret Service - The Power of Personalizing Service, Part 2
Summary IIn this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of personalized customer service…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders204: Secret Service - The Power of Personalizing Service, Part 1
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of customer experience…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders203: Why Customers Are Revolting
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the recent trend of companies filing for…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders202: Trust Matters More Than Ever
Summary In this conversation, Dr. David Horsager, a leading authority on trust, discusses the critical role of trust in leadership and business. He emphasizes…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders201: Navigating Uncertainty: Leadership Strategies for Tough Times
Summary In this conversation, John DiJulius discusses strategies for leaders to navigate staff uncertainty during economic downturns. He emphasizes the…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders200: Indicators of Failing Customer Service: Navigating Customer Service Challenges in a Weak Economy
In this episode, Denise Thompson and John DiJulius celebrate the 200th episode of the Customer Service Revolution podcast. They discuss the importance of…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders199: Creating a Zero-Risk Customer Experience
summary In this episode, Denise Thompson and John DiJulius discuss the importance of creating a zero-risk environment in customer service. They share personal…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders198: The Value of Outspoken Employees
summary In this episode of the Customer Service Revolution Podcast, John DiJulius discusses the critical role of employee feedback in shaping company culture…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders197: Structuring Your Presentations for Maximum Impact
Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius shares insights on the art of engaging presentations, emphasizing the…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders196: Navigating Price vs. Quality in Service
In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson explore the critical aspects of customer experience, emphasizing…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders195: The Key to Successful Multi-Location Management
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of creating consistency in…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders194: Current CX and EX Happenings
Podcast Summary: In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders193: John's Journey Part 2
Podcast Summary: In this episode, Denise Thompson and John DiJulius discuss the evolution of customer service and leadership. They explore the importance of…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders192: John's Journey
Summary: In this episode, Denise and John discuss John's journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders191: The Hats We Wear
This week, John sits down with his managing partner, Denise Thompson, to discuss her evolution at The DiJulius Group, and what advice she has those who work…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders190: How to Roll Out Content to Your Teams
In this episode, we focus on rolling new content out to staff, and our guest is Brenda Larson is the Manager of Learning and Organizational Development for The…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders189: How to Build Your Personal Brand
How to build your Personal Brand Chief Revolution Officer, John DiJulius sits down with Rory Vaden, who is the New York Times bestselling author of Take the…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders187: Service Recovery
This week's guest host is Dave Murray. The DiJulius Group's Vice President of Consulting and co-author of The Employee Experience Revolution, Dave is a master…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders185: Getting Sh*t Done
The DiJulius Group Chief Revolution Officer John DiJulius talks with Leslie Shreve Founder and CEO Productive Day® Workload Management and Productivity Expert…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders184: Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring
Chief Revolution Officer John DiJulius discusses how today customers are suffering from survey fatigue. There may be better ways to measure your customer…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders183: Q&A with John DiJulius On Leadership
Today's episode is from a live Q&A with The DiJulius Group Chief Revolution Officer John DiJulius, during which he answered questions from business leaders on…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders182: Developing Your Team Members
The DiJulius Group Chief Revolution Officer John DiJulius talks with Dr. Nathan Unruh. Dr. Nathan Unruh is a visionary leader and successful entrepreneur…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders188: Be A Warrior In Business
In this episode, John welcomes NIP & RITA SINGH, founders of S&A Consulting Group, a global resource management consulting company, and most recently…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders181: Creating Your Customer Experience Action Statement
Creating Your Customer Experience Action Statement Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders180: What is on Your Paper Napkin?
What is on your paper napkin? The DiJulius Group Chief Revolution Officer John DiJulius talks with Govindh Jayaraman, a serial entrepreneur for 30+ years…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders179: Turning Your Contact Center into a Relationship Center
Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders178: The Man in the Red Bandana
John DiJulius, Chief Revolution Officer, interviews Matthew J. Weiss, a lawyer, entrepreneur, filmmaker, public speaker, and author. In 2006, Weiss heard a…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders177: Becoming, and Excelling as, a CXO
In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders176: Selling as an Experience
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to make sellilng as an experience. Today is all about sameness. Every…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders175: Training Your Employees on the Critical Soft Skills Needed Today
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders174: How to Create a Customer Service Revolution in Policing
Chief Revolution Officer John DiJulius talks with Sandy D'Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders173: Rewiring Your Brain for Peak Focus & Productivity
Chief Revolution Officer John DiJulius talks with Lori Saitz, a leading authority on improving productivity and engagement through workplace well-being. She is…
Customer Service Revolution | Customer Experience & Employee Experience for Business LeadersCSR EP172: HR Like a Boss with John Bernatovicz
In this week's episode, Chief Revolution Officer John DiJulius sits down with John Bernatovicz who is an entrepreneur, podcast host, speaker, HR advocate, and…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders171: Becoming a Freak
Chief Revolution Officer John DiJulius sits down with David Rendall, an author, leadership expert, speaker, podcaster, husband, father of three girls…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders170: Leading Gen Z's
In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders169: Leaving a Leadership Legacy
Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders168: Integrating AI and Human Expertise
Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders167: Building and Developing Great Leaders
Could your company's high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders166: Tearing Down Silos by Building Collaboration Across Departments
On this episode of The Customer Service Revolution, uncover the secrets to building a thriving internal culture with John DiJulius and Dave Murray. Learn how…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders165: The Closer
Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders164: Creating an Employee Experience That Retains Them
What if creating an exceptional employee experience could transform your company and drastically reduce turnover? In this episode of The Customer Service…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders163: Creating a New Employee Onboarding Experience
What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders162: ACHIEVING CUSTOMER AMAZEMENT Study
Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders161: Improve CX in Contact Centers with Technology
Can AI revolutionize customer service? In this episode of The Customer Service Revolution, John sits down with Joel Sylvester, partner and Chief Client Officer…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders160: Creating a Recruitment Experience
Can the way you treat job candidates transform your organization's success? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders159: Build Your Desired Future and Live a Life Full of Purpose
Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service? On this episode of The Customer Service Revolution, John chats…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders158: Interviewing for Customer Service Rockstars
Have you ever met someone whose mere presence lights up the room? That's the kind of person Dave Murray and John believe can revolutionize the customer…
Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience
Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of…