Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
194: Current CX and EX Happenings
Podcast Summary:
In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee engagement. He emphasizes the importance of maintaining a positive employee mindset, the challenges faced by the younger workforce, and the significance of service aptitude in delivering exceptional customer service. DiJulius advocates for comprehensive training that balances operational skills with soft skills to enhance service aptitude across all levels of an organization.
Takeaways:
Customers are paying for their own experience, not…
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