Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
206: The Key to Keeping Your CX TOMA
Summary
In this episode Chief Revolution Officer John DiJulius talks to Kevin Sloan, Executive Vice President, Head of Retail Banking,for KeyCorp. As Head of Retail Banking, Kevin Sloan leads the execution of KeyBank's retail relationship growth strategy centered on helping clients and communities thrive. His responsibilities include leading 5,500 teammates across Key's 950 branch offices, its Business Performance, Support & Enablement team, and its Client & Teammate Experience team. He is also a member of KeyCorp's Executive Council.
Takeaways
Why KeyBank focused on the client experience…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.